The Board of Directors approved a 6% increase in water service and usage rates and a 6% increase in sewer service and usage rates effective October 2023.

The rate increase is reflected in your November bill.

How to shut off your water meter

Locate your water meter. Water meters are typically installed inside black meter boxes placed on the street side of your property flush with the ground.Remove the black lid of the meter box. A standard screw driver can be used to lift the lid around the rectangular edges.  The meter may be below dirt or sand, which can be carefully moved to uncover the meter.

There should be an owner’s valve after the meter. There are various types and when on, the handle should be in line with the pipe.  Turn across the pipe ¼ turn to shut off.

If the owner’s valve is broken or rusted off, you can turn the water off before the meter, in an emergency.  The owner’s valve is the owner’s responsibility; please replace it if necessary.

On the street side of the meter, locate the round knob. This is the main shut-off valve, also referred to as the curb stop. The bar in the middle is in line with the pipe.  To turn it off, turn it one quarter turn so the bar is across the pipe; the hole in the tab will line up with the hole below, this means it is off.

Below is a picture of a meter. The owner’s valve on the left is on; the curb stop on the right is also on.

Below is a picture of a meter. The owner’s valve on the left is off; the curb stop on the right is also off. 

Below are pictures of another type of owner’s valve:

In this position the water would be flowing.

In this position the water is off.

Gulfcoast Underground will be installing cleanouts on the existing sewer service lines beginning Tuesday August 9^th in the area of Pritchard Rd. They will continue with the installations in areas throughout Forest Shore Dr and Holiday Rd over the course of the next 4 weeks. These cleanouts will be placed at the property right of way. Any areas impacted will be repaired by the contractor when all work is complete. Crews will be taking before pictures and videos to make sure all property impacted is placed back in like conditions. Crews will be placing door hangers on homes where this work will take place. There will be no charge to SWU members.  Please call our office if you have any additional questions that can’t be answered by our site personnel.

Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.

You may call our office, complete the change address section on your payment stub, reply to an e-bill or email admin@swuci.org to make these changes.

Please visit our  Employment page under Inside SWUCI tab.

We have current openings for a Project Engineer and a Maintenance Technician.

Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.

• Trim all plants, trees and weeds so the hydrant is clearly visible and accessible from all angles.
• Report missing caps or damaged fire hydrants immediately.
• Never park in front of a fire hydrant.

Go paper free with our e-Bill service! With e-Bill, you get the same information that’s on your paper bill e-mailed right to your computer, no time delay waiting for it to arrive by mail.

EFT ensures you never miss a payment! EFT saves you time, checks and postage. You still get a bill sent to you for your review, then you can file it and be done. With EFT, we will deduct the amount due from your bank the first business day of the month.

Email us at info@SWUCI.ORG if you are interested in this benefit.

Contact us for more information or download the Electronic Funds Transfer form here.

If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop.  This could prevent water damage and/or a high water bill should you have a leak.