HURRICANE SEASON – BE PREPARED

Hurricane season begins June 1st. Ensure that your family and business are prepared:

1.  Protect your family and pets

2.  Create a disaster plan

3.  Protect important documents

4.  Secure your home

5.  Visit www.floridadisaster.org to create a customized plan

6.  Have a printed copy of instructions for boiling water so you will know how to sanitize your water after service is restored.

Boil water notice information is available under the Customer Service Tab on our website.  Be sure to pay close attention to weather advisories as a storm approaches.

Turn water off at the meter box that supplies your home or business; as this may protect your property from water damage in the event a water line breaks.

During evacuations, water service may be turned off to areas under mandatory evacuation.  South Walton Utility promises to evaluate water quality and restore service following a storm as quickly as possible.

Smoke Testing

During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.

You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.

Bill Pay Options

Bill Pay Options are available through Paymentus

Members have the option of making a one-time payment with or without setting up an online account.  Members that set up an online account will have the ability to:

  • Manage and pay multiple accounts
  • Schedule preferred pay date up to due date
  • Pay by debit card, credit card or e-check
  • Schedule recurring payments
  • View history of online payments (moving forward)
  • View water consumption history
  • View phone number and email address on account

Members may also Pay by Phone at any time by calling 1-844-298-5408

ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT.   PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.

If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:

800-420-1663, option 1 or customercare@paymentus.com

 

Relocation Project

In the near future you will see a lot happening along Hwy 98 from Tang-O-Mar Drive to Destin Commons.  The Florida DOT is gearing up to 6 lane Hwy 98 and with that creates challenges for all your utilities.  We will be relocating a large portion of our lines to accommodate this project.  Please be cautious, be alert and be patient with our efforts to meet the demands of growth in our area.

Provide Access To Your Meter

Please be aware of the area around your water meter. This area should be clear of bushes, ground cover, over grown landscaping and construction debris. It is the member’s responsibility to provide clear access to the meter at all times.

Each month our meter reader uses an electronic wand to touch the top of the meter lid in order to get the meter read. If we find a meter that is inaccessible, we will send a courtesy notice. The obstruction will need to be cleared by the next bill cycle to avoid a $45 non-access charge.

Providing clear access to your meter will benefit our meter reader when retrieving monthly reads and will benefit the home owner in case of an emergency and the water should need to be shut off quickly.

Thank you for your cooperation. If you have any questions, please call our office at 850-837-2988.

FREE Low Flow Faucets and Showerheads

We provide water saver faucet aerators, showerheads and leak detection tablets free to our members.  Just come into our office front desk and ask how you can be added to our Retro Fit Water Conservation Program.  The use of a low flow device can save money on your water bill and help conserve our water.

Repair dripping faucets and replace leaking commode flappers immediately.  These are two problem areas that could save you lots of money and help conserve our water supply.

If you have any questions about our Water Conservation Program call (850)837-2988 or email us at info@swuci.org.

Friendly Reminder: Use Customer Number on Payments

Payments are posted using the customer number on your payment stub.  Please remember to send your payment stub and write your customer number on your check.  This will ensure amounts get posted to the proper account without delay.

If you are going through your bank to make payments, be sure the bank has the correct customer number when submitting payments on your behalf.

Payments are posted the same day they are received.  It is important to use a current date on the check.  Banks will not process a post-dated check.  Consider using our FREE EFT Service if your payment needs to process on our due date each month.  If you have any questions call (850)837-2988 or email us at info@swuci.org.

Save Time and Money with FREE EFT Service

All you have to do is fill out our EFT Form. You can download the form off our web site under Customer Service/Forms/EFT Authorization Form.  Send us the completed form along with a copy of a voided check.  We will set up your automatic draft and your bill will be paid on the first business day each month.  No more writing checks!  No more stamps!  It’s fast and easy.  If you are interested or have questions, please call (850)837-2988 or email info@swuci.org.