Thanksgiving Holiday hours

South Walton Utility Company will close at 12:00 noon on Wednesday November 23rd  and be closed Thursday and Friday November 24th and 25th for Thanksgiving.

Office hours will resume Monday, November 28th at 8:00 a.m.

Please call 850-837-2988 in case of an emergency.

Have a safe and happy holiday!

To make a payment a Drop Box is at the 2nd right turn into the parking lot on the left. OR call our Pay-By-Phone:  844-298-5408 or make a payment on the website.

 

Rate Increase

The Board of Directors has approved a 5% increase in water service and usage rates and an 5% increase in sewer service and usage rates effective October 2022.

The Board of Directors has also removed the residential sewer cap for all properties.

Sewer Cleanout Installation

Gulfcoast Underground will be installing cleanouts on the existing sewer service lines beginning Tuesday August 9th in the area of Pritchard Rd. They will continue with the installations in areas throughout Forest Shore Dr and Holiday Rd over the course of the next 4 weeks. These cleanouts will be placed at the property right of way. Any areas impacted will be repaired by the contractor when all work is complete. Crews will be taking before pictures and videos to make sure all property impacted is placed back in like conditions. Crews will be placing door hangers on homes where this work will take place. There will be no charge to SWU members.  Please call our office if you have any additional questions that can’t be answered by our site personnel.

 

Please update your Contact Information

Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.

You may call our office, complete the change address section on your payment stub, reply to an e-bill or email admin@swuci.org to make these changes.

 

 

Fire Hydrant Access

Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.

  • Trim all plants, trees and weeds so the hydrant is clearly visible and accessible from all angles.
  • Report missing caps or damaged fire hydrants immediately.
  • Never park in front of a fire hydrant.

 

 

 

 

How to shut off your water meter

How to shut off your water meter

Locate your water meter. Water meters are typically installed inside black meter boxes placed on the street side of your property flush with the ground.Remove the black lid of the meter box. A standard screw driver can be used to lift the lid around the rectangular edges.  The meter may be below dirt or sand, which can be carefully moved to uncover the meter.

There should be an owner’s valve after the meter. There are various types and when on, the handle should be in line with the pipe.  Turn across the pipe ¼ turn to shut off.

If the owner’s valve is broken or rusted off, you can turn the water off before the meter, in an emergency.  The owner’s valve is the owner’s responsibility; please replace it if necessary.

On the street side of the meter, locate the round knob. This is the main shut-off valve, also referred to as the curb stop. The bar in the middle is in line with the pipe.  To turn it off, turn it one quarter turn so the bar is across the pipe; the hole in the tab will line up with the hole below, this means it is off.

Below is a picture of a meter. The owner’s valve on the left is on; the curb stop on the right is also on.

Below is a picture of a meter. The owner’s valve on the left is off; the curb stop on the right is also off. 

Below are pictures of another type of owner’s valve:

In this position the water would be flowing.

In this position the water is off.

 

 

Check for Leaks

Annual Household leaks waste 1 trillion gallons nationwide, which equals water use in 11 million + homes

The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills.  https://www.epa.gov/watersense/fix-leak-week

Bill Pay Options

Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.

Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.

Bill Pay Options are available through Paymentus

Members have the option of making a one-time payment with or without setting up an online account.  Members that set up an online account will have the ability to:

  • Manage and pay multiple accounts
  • Schedule preferred pay date up to due date
  • Pay by debit card, credit card or e-check
  • Schedule recurring payments
  • View history of online payments (moving forward)
  • View water consumption history
  • View phone number and email address on account

Members may also Pay by Phone at any time by calling 1-844-298-5408

ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT.   PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.

If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:

800-420-1663, option 1 or customercare@paymentus.com