Connection Fee Changes are coming beginning October 1st for New Development/redevelopment for our members.
- The new fee structure will be based on the square foot of the dwelling for residential and ERC count for commercial development.
Watch our website for more information.
How to shut off your water meter
Locate your water meter. Water meters are typically installed inside black meter boxes placed on the street side of your property flush with the ground.Remove the black lid of the meter box. A standard screw driver can be used to lift the lid around the rectangular edges. The meter may be below dirt or sand, which can be carefully moved to uncover the meter.
There should be an owner’s valve after the meter. There are various types and when on, the handle should be in line with the pipe. Turn across the pipe ¼ turn to shut off.
If the owner’s valve is broken or rusted off, you can turn the water off before the meter, in an emergency. The owner’s valve is the owner’s responsibility; please replace it if necessary.
On the street side of the meter, locate the round knob. This is the main shut-off valve, also referred to as the curb stop. The bar in the middle is in line with the pipe. To turn it off, turn it one quarter turn so the bar is across the pipe; the hole in the tab will line up with the hole below, this means it is off.
Below is a picture of a meter. The owner’s valve on the left is on; the curb stop on the right is also on.
Below is a picture of a meter. The owner’s valve on the left is off; the curb stop on the right is also off.
Below are pictures of another type of owner’s valve:
In this position the water would be flowing.
In this position the water is off.
Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.
The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. https://www.epa.gov/watersense/fix-leak-week
If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop. This could prevent water damage and/or a high water bill should you have a leak.
Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.
Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.
Bill Pay Options are available through Paymentus
Members have the option of making a one-time payment with or without setting up an online account. Members that set up an online account will have the ability to:
- Manage and pay multiple accounts
- Schedule preferred pay date up to due date
- Pay by debit card, credit card or e-check
- Schedule recurring payments
- View history of online payments (moving forward)
- View water consumption history
- View phone number and email address on account
Members may also Pay by Phone at any time by calling 1-844-298-5408
ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT. PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.
If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:
800-420-1663, option 1 or firstname.lastname@example.org
Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.
Please be aware of the area around your water meter. This area should be clear of bushes, ground cover, over grown landscaping and construction debris. It is the member’s responsibility to provide clear access to the meter at all times.
Each month our meter reader uses an electronic wand to touch the top of the meter lid in order to get the meter read. If we find a meter that is inaccessible, we will send a courtesy notice. The obstruction will need to be cleared by the next bill cycle to avoid a $45 non-access charge.
Providing clear access to your meter will benefit our meter reader when retrieving monthly reads and will benefit the home owner in case of an emergency and the water should need to be shut off quickly.
Thank you for your cooperation. If you have any questions, please call our office at 850-837-2988.
We provide water saver faucet aerators, showerheads and leak detection tablets free to our members. Just come into our office front desk and ask how you can be added to our Retro Fit Water Conservation Program. The use of a low flow device can save money on your water bill and help conserve our water.
Repair dripping faucets and replace leaking commode flappers immediately. These are two problem areas that could save you lots of money and help conserve our water supply.
If you have any questions about our Water Conservation Program call (850)837-2988 or email us at email@example.com.
Payments are posted using the customer number on your payment stub. Please remember to send your payment stub and write your customer number on your check. This will ensure amounts get posted to the proper account without delay.
If you are going through your bank to make payments, be sure the bank has the correct customer number when submitting payments on your behalf.
Payments are posted the same day they are received. It is important to use a current date on the check. Banks will not process a post-dated check. Consider using our FREE EFT Service if your payment needs to process on our due date each month. If you have any questions call (850)837-2988 or email us at firstname.lastname@example.org.