Winter is here!  On occasion, we are subject to temperatures that fall below freezing.  You should plan to insulate exposed pipes and cover outside hose bibs before freezing weather approaches.  If you have above ground meters or backflow preventers please be sure these are wrapped to protect them from freezing. If you plan to be out of town for the holidays, consider turning your water off at the owner’s valve on your meter.  This important step could prevent water damage in the event your pipes should break due to freezing temperatures.

Going to be away?

If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop.  This could prevent water damage and/or a high water bill should you have a leak.

The Board of Directors approved a 1.76% increase in water service and usage rates and an 1.76% increase in sewer service and usage rates effective October 2018.

During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.

You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.

Advanced Metering Infrastructure (AMI)

SWU has started adding radio read capability to our meters and replacing old meters. This five year project will benefit all members.

• Increased Operational Efficiencies
• On-Demand Reads in Seconds, not Hours
• Tamper & Leak Notification
• Reduced Labor costs
• Improved Conservation Efforts
• Increased Customer Satisfaction

Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.

Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.

Bill Pay Options are available through Paymentus

Members have the option of making a one-time payment with or without setting up an online account.  Members that set up an online account will have the ability to:

• Manage and pay multiple accounts
• Schedule preferred pay date up to due date
• Pay by debit card, credit card or e-check
• Schedule recurring payments
• View history of online payments (moving forward)
• View water consumption history
• View phone number and email address on account

Members may also Pay by Phone at any time by calling 1-844-298-5408

ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT.   PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.

If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:

800-420-1663, option 1 or customercare@paymentus.com

Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.

In the near future you will see a lot happening along Hwy 98 from Tang-O-Mar Drive to Destin Commons.  The Florida DOT is gearing up to 6 lane Hwy 98 and with that creates challenges for all your utilities.  We will be relocating a large portion of our lines to accommodate this project.  Please be cautious, be alert and be patient with our efforts to meet the demands of growth in our area.

Please be aware of the area around your water meter. This area should be clear of bushes, ground cover, over grown landscaping and construction debris. It is the member’s responsibility to provide clear access to the meter at all times.

Each month our meter reader uses an electronic wand to touch the top of the meter lid in order to get the meter read. If we find a meter that is inaccessible, we will send a courtesy notice. The obstruction will need to be cleared by the next bill cycle to avoid a $45 non-access charge.

Providing clear access to your meter will benefit our meter reader when retrieving monthly reads and will benefit the home owner in case of an emergency and the water should need to be shut off quickly.

Thank you for your cooperation. If you have any questions, please call our office at 850-837-2988.

We provide water saver faucet aerators, showerheads and leak detection tablets free to our members.  Just come into our office front desk and ask how you can be added to our Retro Fit Water Conservation Program.  The use of a low flow device can save money on your water bill and help conserve our water.

Repair dripping faucets and replace leaking commode flappers immediately.  These are two problem areas that could save you lots of money and help conserve our water supply.

If you have any questions about our Water Conservation Program call (850)837-2988 or email us at info@swuci.org.