Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.
Category Archives: Notices
HURRICANE SEASON – BE PREPARED
Hurricane season began June 1st. Ensure that your family and business are prepared:
- Protect your family and pets
- Create a disaster plan
- Protect important documents
- Secure your home
- Visit www.floridadisaster.org to create a customized plan
- Have a printed copy of instructions for boiling water so you will know how to sanitize your water after service is restored.
Boil water notice information is available under the Customer Service Tab on this website. Be sure to pay close attention to weather advisories as a storm approaches.
Turn water off at the meter box that supplies your home or business; as this may protect your property from water damage in the event a water line breaks.
During evacuations, water service may be turned off to areas under mandatory evacuation. South Walton Utility promises to evaluate water quality and restore service following a storm as quickly as possible.
COVID 19 flushables campaign update
With reports of supermarket shelves clearing of toilet paper, we’re encouraging our customers not to flush those “flushables” down the toilet.
We’d like to remind everyone that anything other than toilet paper should not be flushed down toilets.
Sewers are only designed to cope with toilet paper and human waste.
But all this can easily be avoided, by people disposing of items in a trash bin, and not the toilet or sink.
Remember: No Fats, Oils or Grease down the Sink!
Corona Virus update
South Walton Utility Co., Inc. is monitoring the corona virus outbreak very closely and we want to assure you, our members, that we are continuing to ensure that your drinking water remains safe and reliable.
The CDC and EPA have issued statements that we are sharing with you to give you peace of mind with our drinking water. Below are details from the CDC and EPA to provide you with more information should you have any questions
Can the COVID-19 virus spread through drinking water?
“EPA encourages the continued use of tap water, as COVID-19 has not been detected in drinking water supplies. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. “
https://www.cdc.gov/coronavirus/2019-ncov/php/water.html
Should you have any additional questions feel free to contact our offices for more information.
~Alicia Keeter
General Manager
Rate Increase
The Board of Directors approved a 2.36% increase in water service and usage rates and an 2.36% increase in sewer service and usage rates effective October 2019.
Check for Leaks
The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. https://www.epa.gov/watersense/fix-leak-week
Going to be away?
If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop. This could prevent water damage and/or a high water bill should you have a leak.
Smoke Testing
During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.
You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.
AMI Radio Read Meters
Advanced Metering Infrastructure (AMI)
SWU has started adding radio read capability to our meters and replacing old meters. This five year project will benefit all members.
- Increased Operational Efficiencies
- On-Demand Reads in Seconds, not Hours
- Tamper & Leak Notification
- Reduced Labor costs
- Improved Conservation Efforts
- Increased Customer Satisfaction
Bill Pay Options
Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.
Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.
Bill Pay Options are available through Paymentus
Members have the option of making a one-time payment with or without setting up an online account. Members that set up an online account will have the ability to:
- Manage and pay multiple accounts
- Schedule preferred pay date up to due date
- Pay by debit card, credit card or e-check
- Schedule recurring payments
- View history of online payments (moving forward)
- View water consumption history
- View phone number and email address on account
Members may also Pay by Phone at any time by calling 1-844-298-5408
ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT. PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.
If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:
800-420-1663, option 1 or customercare@paymentus.com