The Board of Directors approved a 1.17% increase in water service and usage rates and an 1.17% increase in sewer service and usage rates effective October 2021.
Category Archives: Notices
Annual Member’s Meeting
The Annual Member’s Meeting will be held at 369 Miramar Beach Drive on Thursday, November 18, 2021 at 5:00. All members are encouraged to attend. Our annual audit report will be presented and the results of the election to our Board of Directors will be announced. If you are interested in running for the Board please contact our office or see the rules on How to Nominate a Director. It is another opportunity to be involved with your utility company.
New Fee Structure Oct 1, 2021
Connection Fee Changes are coming beginning October 1st for New Development/redevelopment for our members.
- The new fee structure will be based on the square foot of the dwelling for residential and ERC count for commercial development.
Watch our website for more information.
How to shut off your water meter
How to shut off your water meter
Locate your water meter. Water meters are typically installed inside black meter boxes placed on the street side of your property flush with the ground.
Remove the black lid of the meter box. A standard screw driver can be used to lift the lid around the rectangular edges. The meter may be below dirt or sand, which can be carefully moved to uncover the meter.
There should be an owner’s valve after the meter. There are various types and when on, the handle should be in line with the pipe. Turn across the pipe ¼ turn to shut off.
If the owner’s valve is broken or rusted off, you can turn the water off before the meter, in an emergency. The owner’s valve is the owner’s responsibility; please replace it if necessary.
On the street side of the meter, locate the round knob. This is the main shut-off valve, also referred to as the curb stop. The bar in the middle is in line with the pipe. To turn it off, turn it one quarter turn so the bar is across the pipe; the hole in the tab will line up with the hole below, this means it is off.
Below is a picture of a meter. The owner’s valve on the left is on; the curb stop on the right is also on.
Below is a picture of a meter. The owner’s valve on the left is off; the curb stop on the right is also off.
Below are pictures of another type of owner’s valve:
In this position the water would be flowing. 
In this position the water is off.
Have you signed up for EFT or e-Bill yet?
Go paper free with our e-Bill service! With e-Bill, you get the same information that’s on your paper bill e-mailed right to your computer, no time delay waiting for it to arrive by mail.
EFT ensures you never miss a payment! EFT saves you time, checks and postage. You still get a bill sent to you for your review, then you can file it and be done. With EFT, we will deduct the amount due from your bank the first business day of the month.
Email us at info@SWUCI.ORG if you are interested in this benefit.
Contact us for more information or download the Electronic Funds Transfer form here.
Please update your Contact Information
Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.
Check for Leaks
The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. https://www.epa.gov/watersense/fix-leak-week
Going to be away?
If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop. This could prevent water damage and/or a high water bill should you have a leak.
Bill Pay Options
Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.
Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.
Bill Pay Options are available through Paymentus
Members have the option of making a one-time payment with or without setting up an online account. Members that set up an online account will have the ability to:
- Manage and pay multiple accounts
- Schedule preferred pay date up to due date
- Pay by debit card, credit card or e-check
- Schedule recurring payments
- View history of online payments (moving forward)
- View water consumption history
- View phone number and email address on account
Members may also Pay by Phone at any time by calling 1-844-298-5408
ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT. PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.
If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:
800-420-1663, option 1 or customercare@paymentus.com
Fire Hydrants
Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.