Thanksgiving Holiday hours

Our office will close on Wednesday at 12:00 noon on November 27th  for the Thanksgiving Holiday.  Office hours will resume Monday, December 2nd at 8:00 a.m.

Please call 850-837-2988 in case of an emergency.

Have a safe and happy holiday!

To make a payment a Drop Box is at the 2nd right turn into the parking lot on the left. OR call our Pay-By-Phone:  844-298-5408 or make a payment on the website.

 

Check for Leaks

Annual Household leaks waste 1 trillion gallons nationwide, which equals water use in 11 million + homes

The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills.  https://www.epa.gov/watersense/fix-leak-week

Smoke Testing

During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.

You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.

AMI Radio Read Meters

Advanced Metering Infrastructure (AMI)

SWU has started adding radio read capability to our meters and replacing old meters. This five year project will benefit all members.

  • Increased Operational Efficiencies
  • On-Demand Reads in Seconds, not Hours
  • Tamper & Leak Notification
  • Reduced Labor costs
  • Improved Conservation Efforts
  • Increased Customer Satisfaction

 

Bill Pay Options

Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.

Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.

Bill Pay Options are available through Paymentus

Members have the option of making a one-time payment with or without setting up an online account.  Members that set up an online account will have the ability to:

  • Manage and pay multiple accounts
  • Schedule preferred pay date up to due date
  • Pay by debit card, credit card or e-check
  • Schedule recurring payments
  • View history of online payments (moving forward)
  • View water consumption history
  • View phone number and email address on account

Members may also Pay by Phone at any time by calling 1-844-298-5408

ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT.   PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.

If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:

800-420-1663, option 1 or customercare@paymentus.com

 

Relocation Project

In the near future you will see a lot happening along Hwy 98 from Tang-O-Mar Drive to Destin Commons.  The Florida DOT is gearing up to 6 lane Hwy 98 and with that creates challenges for all your utilities.  We will be relocating a large portion of our lines to accommodate this project.  Please be cautious, be alert and be patient with our efforts to meet the demands of growth in our area.