The Annual Member’s Meeting will be held at 369 Miramar Beach Drive on Thursday, November 21, 2019 at 5:00. All members are encouraged to attend. Our annual audit report will be presented and the results of the election to our Board of Directors will be announced. If you are interested in running for the Board please contact our office or see the rules on How to Nominate a Director. It is another opportunity to be involved with your utility company.
Our office will be closed Monday, September 2nd, for Labor Day Holiday. We will resume regular business hours Tuesday, September 3rd.
Please call 850-837-2988 in case of an emergency.
Have a safe and happy holiday!
To make a payment a Drop Box is at the 2nd right turn into the parking lot on the left. OR call our Pay-By-Phone: 844-298-5408 or make a payment on the website.
Hurricane season began June 1st. Ensure that your family and business are prepared:
- Protect your family and pets
- Create a disaster plan
- Protect important documents
- Secure your home
- Visit www.floridadisaster.org to create a customized plan
- Have a printed copy of instructions for boiling water so you will know how to sanitize your water after service is restored.
Boil water notice information is available under the Customer Service Tab on this website. Be sure to pay close attention to weather advisories as a storm approaches.
Turn water off at the meter box that supplies your home or business; as this may protect your property from water damage in the event a water line breaks.
During evacuations, water service may be turned off to areas under mandatory evacuation. South Walton Utility promises to evaluate water quality and restore service following a storm as quickly as possible.
The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. https://www.epa.gov/watersense/fix-leak-week
If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop. This could prevent water damage and/or a high water bill should you have a leak.
The Board of Directors approved a 1.76% increase in water service and usage rates and an 1.76% increase in sewer service and usage rates effective October 2018.
During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.
You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.
Advanced Metering Infrastructure (AMI)
SWU has started adding radio read capability to our meters and replacing old meters. This five year project will benefit all members.
- Increased Operational Efficiencies
- On-Demand Reads in Seconds, not Hours
- Tamper & Leak Notification
- Reduced Labor costs
- Improved Conservation Efforts
- Increased Customer Satisfaction
Payments can be made with Visa, MasterCard, Discover, American Express, e-check, cash, check, money order, or we can set up an automatic monthly electronic debit from your checking account.
Active South Walton Utility Co. members can also view their account and pay their bill online on the Home page of our Website or pay by phone at any time by calling (844) 298-5408.
Bill Pay Options are available through Paymentus
Members have the option of making a one-time payment with or without setting up an online account. Members that set up an online account will have the ability to:
- Manage and pay multiple accounts
- Schedule preferred pay date up to due date
- Pay by debit card, credit card or e-check
- Schedule recurring payments
- View history of online payments (moving forward)
- View water consumption history
- View phone number and email address on account
Members may also Pay by Phone at any time by calling 1-844-298-5408
ONLINE AND PHONE PAYMENTS WILL TAKE ONE TO TWO BUSINESS DAYS TO POST TO YOUR ACCOUNT. PAYMENTS ARE DUE UPON RECEIPT AND LATE AFTER THE FIRST BUSINESS DAY OF THE MONTH.
If you need help setting up your account, recurring payments or forgot your password please contact Paymentus customer care at:
800-420-1663, option 1 or email@example.com
Please keep at least 5 feet of clearance around fire hydrants. Easy access is a priority in the event of a fire.