Office Lobby Closed
South Walton Utility takes the safety of our employees and members very seriously.
Our team is actively monitoring COVID-19 and at the recommendation of the DOH and CDC we are closing our lobby to the public until further notice. We apologize for this inconvenience.
For assistance with your account needs we offer the following:
- Call us at 850-837-2988 Monday through Friday 8:00 am to 4:30pm
- Visit us online at www.swuci.org for company information about rates and services or to make a payment.
- Email us for further information at firstname.lastname@example.org
- Pay by phone at 1-844-298-5408
- A drop box is located at our office at the 2nd right turn into the parking lot, on the left, for your convenience.
- If you are establishing new service please contact us by email or phone.
We are always here to help and if you have any questions, please don’t hesitate to give us a call.
We are here for you and with you during this challenging time.
In efforts to educate our youth about water conservation, South Walton Utility is hosting a poster contest sponsored by American Water Works Association. The poster contest is for ages K-12. Prizes will be awarded to local winners! Click on “Drop Savers Water Conservation Poster Contest” below to learn more details on poster contest guidelines. Entries due by March 5, 2021
Drop Savers Water Conservation Poster Contest
Please be sure to update your phone number, mailing address and email address should we need to contact you regarding a leak or other important information regarding your account.
With reports of supermarket shelves clearing of toilet paper, we’re encouraging our customers not to flush those “flushables” down the toilet.
We’d like to remind everyone that anything other than toilet paper should not be flushed down toilets.
Sewers are only designed to cope with toilet paper and human waste.
But all this can easily be avoided, by people disposing of items in a trash bin, and not the toilet or sink.
Remember: No Fats, Oils or Grease down the Sink!
South Walton Utility Co., Inc. is monitoring the corona virus outbreak very closely and we want to assure you, our members, that we are continuing to ensure that your drinking water remains safe and reliable.
The CDC and EPA have issued statements that we are sharing with you to give you peace of mind with our drinking water. Below are details from the CDC and EPA to provide you with more information should you have any questions
Can the COVID-19 virus spread through drinking water?
“EPA encourages the continued use of tap water, as COVID-19 has not been detected in drinking water supplies. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. “
Should you have any additional questions feel free to contact our offices for more information.
The Board of Directors approved a 2.36% increase in water service and usage rates and an 2.36% increase in sewer service and usage rates effective October 2019.
The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills. https://www.epa.gov/watersense/fix-leak-week
If you plan to be out of town for the holidays be sure and turn your water off at the owner’s valve or curb stop. This could prevent water damage and/or a high water bill should you have a leak.
During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.
You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.
Advanced Metering Infrastructure (AMI)
SWU has started adding radio read capability to our meters and replacing old meters. This five year project will benefit all members.
- Increased Operational Efficiencies
- On-Demand Reads in Seconds, not Hours
- Tamper & Leak Notification
- Reduced Labor costs
- Improved Conservation Efforts
- Increased Customer Satisfaction