Water Discoloration

Water Discoloration

For Immediate Release:

On Monday March 15th, South Walton Utility Company, Inc. received notification of water discoloration in the Regatta Bay and Emerald Bay neighborhoods. Crews were dispatched and quickly found the areas affected and isolated the issue to a chlorine feed system malfunction. Water operators isolated the affected well and began flushing the system and performing sampling to ensure that our water system remained within safe operating parameters. Water samples, taken immediately after the incident occurred, showed that our system had not been compromised by Florida Department of Environmental Protection standards for Safe Drinking Water.  The discoloration was a result of over chlorination at our operating well in the Regatta Bay neighborhood.

We apologize for any inconveniences that resulted and we greatly appreciate our members due diligence in bringing this matter to our attention. It is our mission to provide our members with safe and reliable service and because of our employees’ quick response the situation was mitigated in an expeditious manner.

Thank you,

Alicia Keeter

General Manger
South Walton Utility Co., Inc.

How to shut off your water meter

How to shut off your water meter

Locate your water meter. Water meters are typically installed inside black meter boxes placed on the street side of your property flush with the ground.Remove the black lid of the meter box. A standard screw driver can be used to lift the lid around the rectangular edges.  The meter may be below dirt or sand, which can be carefully moved to uncover the meter.

There should be an owner’s valve after the meter. There are various types and when on, the handle should be in line with the pipe.  Turn across the pipe ¼ turn to shut off.

If the owner’s valve is broken or rusted off, you can turn the water off before the meter, in an emergency.  The owner’s valve is the owner’s responsibility; please replace it if necessary.

On the street side of the meter, locate the round knob. This is the main shut-off valve, also referred to as the curb stop. The bar in the middle is in line with the pipe.  To turn it off, turn it one quarter turn so the bar is across the pipe; the hole in the tab will line up with the hole below, this means it is off.

Below is a picture of a meter. The owner’s valve on the left is on; the curb stop on the right is also on.

Below is a picture of a meter. The owner’s valve on the left is off; the curb stop on the right is also off. 

Below are pictures of another type of owner’s valve:

In this position the water would be flowing.

In this position the water is off.



Drop Savers Water Conservation Poster Contest 2021

In efforts to educate our youth about water conservation, South Walton Utility is hosting a poster contest sponsored by American Water Works Association.  The poster contest is for ages K-12.  Prizes will be awarded to local winners!  Click on “Drop Savers Water Conservation Poster Contest” below to learn more details on poster contest guidelines.  Entries due by March 5, 2021

Drop Savers Water Conservation Poster Contest

COVID 19 flushables campaign

With reports of supermarket shelves clearing of toilet paper, we’re encouraging our customers not to flush those “flushables” down the toilet.

We’d like to remind everyone that anything other than toilet paper should not be flushed down toilets.

Sewers are only designed to cope with toilet paper and human waste.

But all this can easily be avoided, by people disposing of items in a trash bin, and not the toilet or sink.

Remember: No Fats, Oils or Grease down the Sink!

Corona Virus update

South Walton Utility Co., Inc. is monitoring the corona virus outbreak very closely and we want to assure you, our members, that we are continuing to ensure that your drinking water remains safe and reliable.

The CDC and EPA have issued statements that we are sharing with you to give you peace of mind with our drinking water. Below are details from the CDC and EPA to provide you with more information should you have any questions

Can the COVID-19 virus spread through drinking water?

 “EPA encourages the continued use of tap water, as COVID-19 has not been detected in drinking water supplies. EPA has established regulations with treatment requirements for public water systems that prevent waterborne pathogens such as viruses from contaminating drinking water and wastewater. COVID-19 is a type of virus that is particularly susceptible to disinfection and standard treatment and disinfectant processes are expected to be effective. “                    


Should you have any additional questions feel free to contact our offices for more information.

~Alicia Keeter
General Manager


Check for Leaks

Annual Household leaks waste 1 trillion gallons nationwide, which equals water use in 11 million + homes

The average household’s leaks can account for nearly 10,000 gallons of water wasted every year and ten percent of homes have leaks that waste 90 gallons or more per day. Common types of leaks found in the home are worn toilet flappers, dripping faucets, and other leaking valves. These types of leaks are often easy to fix, requiring only a few tools and hardware that can pay for themselves in water savings. Fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills.  https://www.epa.gov/watersense/fix-leak-week

Smoke Testing

During the course of the year SWU Smoke Tests our sewer system to look for leaks or breaks.

You may notice smoke coming out of your house vents in the roof. It is harmless. If smoke gets into your house, that is an indication your plumbing is not working properly and should be corrected. Please see “What is Smoke Testing” on the FAQ tab for more information. If you have any questions please feel free to call the office.